Fair Transaction & Buyer Protection

Cancellation & Refund Policy.

Please review our transaction policy regarding digital file delivery, replacement guarantees, and processing timelines for payment disputes or double debits.

Last Updated: September 2026• 5-7 Working Days Settlement•24-Hour Replacement SLA

24-Hour Data SLA

Defective or disconnected phone records qualify for automated supplementary credits.

Payment Gateway Security

Double charges or erroneous gateway debits are refunded back to the original source.

Clear Terms

Transparent review process with zero hidden deductions on approved refund claims.

Section 1.0

1. Policy Overview & Agreement

This Cancellation and Refund Policy applies to all commercial transactions conducted on LeadsVero (“Platform”, “we”, “us”, or “our”), including lead catalogue unlocks, CSV downloads, custom dataset compilations, and balance recharges.

By confirming an order through our payment gateway, you explicitly acknowledge and accept the conditions, turnaround windows, and resolution mechanisms detailed below.

Section 2.0

2. Nature of Digital Goods & Final Sale Terms

LeadsVero provides intangible, irrevocable digital goods in the form of contact directories, consumer interest tags, and CSV/Excel spreadsheets.

Irrevocable Download Notice:

Because lead contact records cannot be “returned” once downloaded or revealed, all completed dataset purchases are considered final and non-refundable once file access is granted or CSV export is initiated.

Customer protection against inaccuracies or connectivity issues is primarily resolved through our 24-Hour Replacement SLA (Section 3).

Section 3.0

3. Data Verification & 24-Hour Replacement Guarantee

We strive to maintain high connect rates. However, telecommunications networks experience natural line changes. To safeguard your investment, we offer an automated replacement system:

Replacement Criteria:

  • If over 10% of contact numbers in a purchased batch are verifiably invalid, permanently disconnected, or out of service.
  • The replacement claim must be filed via your Order History tab within 24 hours of file delivery.
  • Upon automated or administrative audit, verified bad records are replaced with fresh supplementary leads or equivalent platform wallet credits within 24 business hours.
Section 4.0

4. Circumstances Where Monetary Refunds Apply

Monetary refunds directly to the original payment source are strictly issued in the following instances:

  • Duplicate Transactions: If your account or UPI was charged multiple times due to a gateway lag or network timeout for a single order.
  • Technical Delivery Failure: If payment was successful but our servers failed to unlock the lead batch or generate the CSV file within 2 hours, and our engineering team cannot resolve the delivery within 12 hours of notice.
  • Unfulfilled Custom Batch: If an advance payment was received for a custom B2B sourcing scope that our operations team is unable to fulfill.
Section 5.0

5. How to Initiate a Refund Request

To request a refund under Section 4, submit an email to info@leadsvero.com with the following details:

1. Registered Name and Account Email Address

2. Razorpay Payment ID (e.g., pay_xxxxxxxxxx) & Order ID

3. Transaction Date, Exact Timestamp, and Amount in INR

4. Brief description of the issue along with payment screenshot or bank debit SMS proof

Section 6.0

6. Refund Processing & Bank Settlement Timelines

Once approved by our billing desk, refunds are initiated via our payment partner (Razorpay) to the original payment method:

UPI / NetBanking

Credited back within 2 to 4 business days.

Credit / Debit Cards

Credited back within 5 to 7 business days depending on the issuing bank.

Section 7.0

7. Order Cancellation Policy

Because lead unlocking and Single-Buyer database retirement happen immediately upon gateway confirmation, orders cannot be cancelled once the payment is completed.

For customized enterprise sourcing orders that require manual validation, cancellations are permissible only within 1 hour of placement and before data mining starts.

Section 8.0

8. Billing Grievances & Office Contact

For any escalations, refund tracking, or billing-related clarifications, contact our accounts desk directly:

Billing Desk:

info@leadsvero.com

Direct Hotline:

+91 8769546871

Registered Address:

City mall plus , Jagannathpuri Kanta road ,jhotwara jaipur 302012